Grounded in Dialogue, Growing through Partnership.
We view stakeholder engagement as a critical enabler of responsible growth. Through continuous dialogue and transparent communication, we seek to understand evolving expectations and integrate them into our decision-making to create long-term shared value.
Our Approach
Identifying stakeholders
We map and prioritise key internal and external stakeholders based on their influence, impact and relationship with our business.
Assessing material issues
We evaluate industry trends, regulatory developments and business priorities, complemented by leadership inputs, to identify and validate key material topics.
Engagement and feedback
We engage stakeholders through structured channels such as surveys, consultations and forums to gather insights and perspectives.
Action and integration
Stakeholder inputs are analysed to identify priority areas and are integrated into our strategy, sustainability initiatives and operational improvements.
Employees
Capitals Impacted
Strategy Linkage
S1 - Innovate
S2 - Excel
Material Topics Linked
M3 - Occupational Health and Safety
M6 - Ethical Governance
M8 - Employee Well-being and Satisfaction
M9 - Talent Attraction and Retention
M10 - Learning and Development / Skilling
Risk Linkage
Environment Health & Safety (EHS), Operating-Risk, Innovation Risk
Value Created
0Training man-hours
Purpose of Engagement
We engage continuously to strengthen capabilities, enhance engagement and drive sustained organisational growth.
Focus Areas
- Safe and healthy work environment
- Equal opportunity and fair treatment
- Learning, development and career growth
- Work-life balance and employee well-being
- Competitive benefits and rewards
- Performance-driven recognition
Customers
Capitals Impacted
Strategy Linkage
S2 - Excel
Material Topics Linked
M1 - Regulatory Compliance,
M2 - Product Quality & Safety,
M11 - Access & Affordability,
M13 - Innovation Management,
M14 - Ethical Sales & Responsible Marketing
Risk Linkage
Operating Risk, Industry Risk, Innovation Risk, Competition Risk, Regulatory Risk
Value Created
ZeroProduct recall incidents
Purpose of Engagement
Customer engagement enables us to anticipate needs, ensure quality and compliance, and strengthen long-term relationships.
Focus Areas
- Anticipating and responding to evolving customer needs
- Delivering consistent product quality and compliance
- Strengthening service excellence and responsiveness
- Driving innovation through customer insights
Communities
Capitals Impacted
Strategy Linkage
S3 - Expand
Material Topics Linked
M3 - Occupational Health & Safety
M6 - Ethical Governance
M11 - Access & Affordability
M12 - Responsible Supply Chain Management
Risk Linkage
Environment, Health & Safety (EHS), Industry Risk
Value Created
₹ 12.5 croreCSR spend
Purpose of Engagement
Empowering communities is essential to our long-term sustainability. Through upliftment initiatives, we strengthen relationships and create lasting impact.
Focus Areas
- Contribution to societal development
- Enabling self-sustenance and community empowerment
Investors
Capitals Impacted
Strategy Linkage
S3 - Expand
Material Topics Linked
M1 - Regulatory Compliance, M4 - Protecting Intellectual Property Rights
M5 - Cybersecurity & Data Privacy
M6 - Ethical Governance
M7 - Risk Management
M13 - Innovation Management
Risk Linkage
Capacity Planning & Optimisation, Operating Risk, Foreign Exchange Rate Risk, Industry Risk, Innovation Risk, Competition Risk, Regulatory Risk
Value Created
₹ 86 croreTotal dividend paid
Purpose of Engagement
We engage with investors to build trust, communicate our strategic direction and demonstrate long-term value creation.
Focus Areas
- Enhancing shareholder value
- Maintaining transparency and disclosures
- Communicating long-term growth strategy
Suppliers
Capitals Impacted
Strategy Linkage
S2 - Excel
Material Topics Linked
M1 - Regulatory Compliance
M2 - Product Quality & Safety
M6 - Ethical Governance
M12 - Responsible Supply Chain Management
Risk Linkage
Capacity Planning & Optimisation, Operating Risk, Regulatory Risk
Value Created
Our procurement team is trained on various aspects of sustainable procurement guidelines
Purpose of Engagement
We work closely with suppliers to ensure efficient, transparent and responsible procurement practices that support seamless operations.
Focus Areas
- Building long-term partnerships
- Promoting transparency and ethical practices
- Timely query resolution
- Driving cost efficiency
Government / Regulatory authorities
Capitals Impacted
Strategy Linkage
S2 - Excel
Material Topics Linked
M1 - Regulatory Compliance
M2 - Product Quality & Safety
M3 - Occupational Health & Safety
M4 - Protecting Intellectual Property Rights
M6 - Ethical Governance
M14 - Ethical Sales & Responsible Marketing
Risk Linkage
Environment, Health & Safety (EHS), Industry Risk, Regulatory Risk
Value Created
- Timely tax payments
- High regulatory compliance
Purpose of Engagement
We engage with government and regulatory bodies to ensure compliance, enable smooth operations and align with statutory requirements.
Focus Areas
- Compliance with applicable laws and regulations
- Timely and accurate regulatory reporting
For detailed stakeholder engagement disclosures, please refer to the BRSR section of this Report.
Financial Capital
Intellectual Capital
Manufactured Capital
Human Capital
Social and Relationship Capital
Natural Capital